End of service period for products with CCD issues
Canon In October 2005 Canon announced that it would resolve the issues with the CCD image sensor fitted in certain Canon digital cameras and digital camcorders "free of charge" (under warranty) for the end user. read more >>

Canon repair information

1 When products are out of warranty we use a quotes system. Once we have received your product we will let you know the costs of your repair in advance.

>> Click here to register your repair online <<

>> Download our repair conditions here <<

2 If you wish to decline the quote, we will charge you investigation costs.

3 If you are making a claim under warranty, please make sure you send a copy of the original receipt.

4 General information on the Canon European Warranty The Canon European Warranty gives the original purchaser of a Canon product a full year's warranty against manufacturing and material defects under normal conditions of use. The warranty period is effective from the date of purchase. Any work covered by warranty will be carried out free of charge, with the exception of insurance and handling charges, shipping and incidental charges. The warranty is only valid if the following conditions are met:

  • Your invoice or receipt with all the details of the sale must be submitted if a claim is being made under warranty.
  • The warranty work must be carried out by one of the dealers affiliated to the Canon Europe Warranty System.
  • The warranty is not valid if the defect has been caused by shock or fall, misuse, sand, dust, dirt, damp or corrosion, leaking batteries, incorrect handling, unauthorised repairs or defects caused by the failure to follow the maintenance and safety guidelines set out in the user manual.
  • The consumer materials supplied with the products, such as batteries or films, are not covered by this warranty.
  • The warranty expressly provided herein is the only warranty provided in respect of the product and no other warranty, explicit or implicit, will apply. Canon accepts no liability other than as specifically stated in this warranty.

    • Note:

  • If you are returning the product for warranty repair, make sure you package it very carefully, insure it, make sure you have enclosed the invoice or receipt and give instructions relating to the repair.
  • If you are sending your SLR body to be repaired, please put the body cap on, as this may prevent any unnecessary damage during transport to Tech Repair B.V. It is also a good idea to send as few accessories as possible, if these do not affect the technical functioning of your camera.
  • If you have not used the camera for some time or are planning to capture something you will not want to lose, please consult the description of the functions in the user manual before you use the product.

    • Shipping costs:

  • warranty repair: the product will be returned to you free of charge;
  • out of warranty repair: shipping costs will be included in the cost estimate;
  • if the camera is returned without being repaired there are no additional shipping costs;
  • if you are ordering manuals there are no additional shipping costs.