Sony repair information
1 When products are out of warranty we use a quotes system. Once we have received your product we will let you know the costs of your repair.
>> Click here to register your repair online <<
>> Download our repair conditions here <<
2 If you wish to decline the quote, we will charge you investigation costs.
3 If you are making a claim under warranty, please make sure you send a copy of the original receipt.
4 Standard guarantee terms for Sony consumer products.
Dear customer, Thank you for purchasing your Sony product. We hope you will be happy using it. In the unlikely event that your product needs guarantee service, please contact your dealer, Sony Service or a member of our Authorised Service Network (ASN) within the European Economic Area or other countries, whose contact details can be found in this Guarantee or accompanying leaflets (Guarantee Area). Details of our dealers or Sony Service can be found, for example, in telephone directories, in our product catalogues and on our websites. To avoid any unnecessary inconvenience on your part, we recommend that you read the instruction manual carefully before seeking guarantee service.
Your Guarantee
By this Guarantee, Sony guarantees the product to be free from defects in materials and workmanship at the date of original purchase for a period of TWO YEARS from that date, for products purchased after 1 April 2010. For all products purchased before that date, the ONE year's manufacturer's guarantee will still apply, with the exception of BRAVIA TV sets sold after 1 March 2009, which already have a two-year guarantee. The Sony company that provides and will honour this Guarantee is designated in this Guarantee or accompanying leaflets under the country where you seek guarantee service. If within the guarantee period the product is determined to be defective (at the date of original purchase) due to improper materials or workmanship, your Sony dealer, Sony Service or an ASN member in the Guarantee Area will, without charge for labour or parts, repair or (at Sony's discretion) replace the product or its defective parts subject to the terms and limitations below. Sony dealers, Sony and ASN members may replace defective products or parts with new or refurbished products or parts. All products and parts replaced become the property of Sony.
Terms
| 1. | Guarantee services will be provided only if the original invoice or sales receipt (indicating the date of purchase, model name and dealer's name) is presented with the defective product within the guarantee period. Sony dealers, Sony Service and ASN members may refuse free-of-charge guarantee service if these documents are not presented or if they are incomplete and/or illegible. This Guarantee will not apply if the model name or serial number on the product has been altered, deleted, removed and/or made illegible. | ||||||
| 2. | To avoid damage to or loss/erasure of removable data storage media or accessories, you must remove these (if possible) before submitting your product for guarantee service. | ||||||
| 3. | This Guarantee does not cover shipping costs and risks associated with transport of your product to and from your Sony dealer, Sony Service or an ASN member. | ||||||
| 4. | This guarantee does not cover: | ||||||
| 1. | periodic maintenance and repair or parts replacement due to wear and tear; | ||||||
| 2. | consumables (components that are expected to require periodic replacement during the lifetime of a product such as non-rechargeable batteries, print cartridges, styli, bulbs, etc.); | ||||||
| 3. | damage or defects caused by use, operation or treatment of the product inconsistent with normal personal or domestic use; | ||||||
| 4. | damage or changes to the product as a result of: | ||||||
| 1. | Misuse, including: | ||||||
| - | treatment resulting in physical, cosmetic or surface damage or changes to the product or damage to liquid crystal displays (LCDs); | ||||||
| - | failure to install or use the product for its normal purpose or in accordance with Sony instructions on installation or use; | ||||||
| - | failure to maintain the product in accordance with Sony instructions on proper maintenance; | ||||||
| - | installation or use of the product in a manner inconsistent with the technical or safety laws or standards in the country where it is installed or used. | ||||||
| 2. | virus infections or use of the product with software not provided with the product or incorrectly installed software; | ||||||
| 3. | the condition of or defects in systems with which the product is used or incorporated except other Sony products designed to be used with the product; | ||||||
| 4. | use of the product with accessories, peripheral equipment and other products of a type, condition and standard other than prescribed by Sony; | ||||||
| 5. | repair or attempted repair by persons who have not been authorised by Sony dealers, Sony Service or ASN members; | ||||||
| 6. | adjustments or adaptations without Sony’s prior written consent, including: | ||||||
| - | upgrading the product beyond specifications or features described in the instruction manual, or; | ||||||
| - | modifications to the product to conform it to national or local technical or safety standards in countries other than those for which the product was specifically designed and manufactured. | ||||||
| 7. | accidents, fire, liquids, chemicals, other substances, flooding, vibrations, excessive heat, improper ventilation, power surges, excess or incorrect supply or input voltage, radiation, electrostatic discharges including lightning, other external forces and impacts. | ||||||
| 5. | This guarantee covers only hardware components of the product. It does not cover software (whether of Sony or others) for which an end-user license agreement or separate warranty/guarantee statements or exclusions are provided or intended to apply. | ||||||
Exclusions and limitations
Except as stated above, Sony makes no guarantee (express, implied, statutory or otherwise) regarding product or accompanying or constituent software quality, performance, accuracy, reliability, fitness for a particular purpose, or otherwise. If this exclusion is not permitted or fully permitted by applicable law, Sony excludes or limits its Guarantee only to the maximum extent permitted by applicable law. Any warranty that cannot be fully excluded will be limited (as far as permitted by applicable law) to the duration of this Guarantee. Sony’s only obligation under this Guarantee is to repair or replace products subject to these Guarantee terms and conditions. Sony is not liable for any loss or damage relating to products, service, this Guarantee or otherwise, including - economic or intangible losses - the price paid for the product - loss of profits, revenue, data, enjoyment of use of the product or any associated products - indirect, incidental or consequential loss or damage. This applies whether that loss or damage relates to:
| 1. | impaired or non-operation of the product or associated products through defects or unavailability while with a Sony dealer, Sony Service or an ASN member, which caused downtime, loss of user time or business interruption; | |
| 2. | inaccuracy of output from the product or associated products; | |
| 3. | damage to or loss of software programs or removable data storage media; or | |
| 4. | virus infections and other causes. |
Your legal rights reserved
Consumers have legal (statutory) rights under applicable national laws relating to the sale of consumer products. This guarantee does not affect statutory rights you may have nor those rights that cannot be excluded or limited, nor rights against the person from whom you purchased the product. You may invoke any rights you have at your sole discretion. Sony Nederland Schipholweg 275 1171 PK Badhoevedorp Tel: 020 658 1911
Note:
Shipping costs